Generating a Fraud Report

Access a validation from the Validation History.

Make sure to Mark validation as Refused. Modify the decision as Refused or press the Modify Decision button.

In the drop-down menu, press the Confirm and generate Risk Alert button to be directed to the Risk Alert section.

Within the Risk Alert screen, select the type of fraud you want to report.

Enter information in the report description that complements why the person is being reported.

Note: The report description is mandatory. It may contain additional details such as chargeback and delinquency amounts, documents or data that were altered, reasons for fraud, among others.

Press the Continue button.

Within the confirmation screen, press the Edit button if you need to make modifications or the Send Alert button to add the report.

Once the report is sent, you will be redirected to the Result screen and you will see the confirmation alert.