May Highlights

by Carl Handlin

Chargeback Alert and Prevention

Fight fraud with detection and notifications of abusive chargebacks

Identify and flag users with abusive chargeback behavior:

  • Greater visibility: Easily recognize users who may be making fraudulent chargebacks.
  • Enhanced control: Take proactive measures to protect your business from financial losses.
  • Network notifications: Receive notifications from others who have been flagged within the network for the same incident.

ISSSTE Webhook

Optimization of ISSSTE responses: Reduction of unanswered queries and maximization of hit rate

We have implemented a retry mechanism for queries that do not receive a response from ISSSTE within 6 minutes.
ISSSTE responses that are received after this period will be returned through a webhook.


  • Greater efficiency: Unanswered queries are eliminated.
  • Improved hit rate: Timely responses from ISSSTE are obtained, increasing the accuracy of the information.
  • Optimized response time: Waiting times are reduced for our users.

Inclusion of reports in JSON format in Decision Maker

This new feature significantly improves the understanding of the status of your applicants.

Now you can access detailed reports associated with an identity, including information on chargebacks and defaults, as well as the number of companies that have reported such incidents.
Gain greater visibility and control over potential chargebacks and defaults by querying an identity, which will allow you to better manage the risks associated with your applicants.
Visibility of the Web and Mobile Conversion Funnel

This new update allows you to monitor the behavior of your applicants when using our KYC service, offering a deeper understanding of how your customers, users or prospects interact with your platform.

Optimize your operation by understanding your customers:

This tool is essential to understand the interaction dynamics of users on your web and mobile platforms.
The functionality not only increases visibility into how customers, users or prospects navigate and complete processes on your site, but also facilitates a deeper understanding of the critical points where you could optimize conversion.
Thanks to this data, the companies we collaborate with have been able to significantly improve the placement of their products.

Do you want to explore these new features? Send us a message, our team is ready to help you make the most of our services.

November Highlights

by Rosa Arzabala

Fraud in Latin America

New blog post! What are the limits of machine learning in preventing fraud? We debunk the myths surrounding machine learning models and their power to prevent fraud. We invite you to read our blog to stay up-to-date on fraud detection and identity theft issues.

Protection Against Money Muling

Our collective technology shields your business from money laundering and defaulters. By leveraging reported user data from other institutions, whether for managing mule accounts or past non-payment histories, we enhance your decision-making power. With a deeper understanding, our system not only complies with current AML regulations but also improves the products and services you offer to your clients.

Enhancements with Magic Link

Since its launch, Magic Link has proven to be a significant asset for our customers. We've further optimized this product's experience, allowing you to maximize its benefits. Magic Link now facilitates the generation of a user_id, streamlining the customer tracking process. We have also introduced a webhook to consult responses outside of the Dashboard for added convenience.

Fraud Rule Updates

We are constantly refining our fraud detection rules to enhance the usability and accuracy of our products. This includes new rules that bolster our fraud detection and prevention capabilities, as well as the removal of rules that have been identified as less effective or redundant.

Fraud Pattern Detection on Social Media

Our Social Media tools have been updated to amplify the impact of your decisions. We now include Facebook and Instagram, among the most popular social platforms, in our analysis. This update leads to a greater understanding of an email's history, thereby improving the assessment of your applicant's reliability.

If you have any questions, please contact our support team for assistance.

Welcome to Trully

by Carl Handlin

Welcome to the Newly Updated Trully Documentation!

🌟 Exciting News! 🌟

We are thrilled to announce the launch of our updated and revamped documentation for Trully! Our team has been working hard to improve your experience, ensuring that you have access to the most current and comprehensive information about our suite of tools.

What's New in the Changelog?

  • Detailed Update Overviews: Explore in-depth details of the latest features, improvements, and fixes in our products.
  • User-Centric Changes: Based on your valuable feedback, we’ve implemented changes that matter the most to you.
  • Easier Navigation: Find what you need faster with our improved layout and search functionality.

Your Input Matters!

  • Join the Discussion: Have questions or feedback about the new updates? Head over to our discussion section and let your voice be heard. Your insights are invaluable to us.
  • Stay Informed: Regularly check our changelog to stay up-to-date with the latest enhancements and adjustments.

Let's Grow Together!

  • We believe in growing alongside our community. Your feedback and engagement are crucial in shaping the future of Trully.

Explore Now: Keep an eye on our Changelog to see what's new!

Thank you for being part of our journey. We can't wait to see how you leverage these updates in your digital security and risk management endeavors!